Shoe-Shop.com Reviews

What amazing service I was lucky enough to have whilst trying to sort out a rather complex delivery to London from a store in Grantham of a pair of replacement discontinued sandals. I bought the same pair 2 years ago and love them so much I wanted to get another pair.
The chap I dealt with was so very helpful and pleasant.
The shoes arrived safely within the allotted timescale and I am delighted with them.
THANK YOU PAVERS you are fantastic.

My original order disappeared into the black hole of Royal Mail. A quick call to customer services and they have posted out a replacement on the basis that the original order will find it's way back to them or, should it arrive, that I will simply return it. No quibbles, no questions. Excellent customer service.

Very efficient service and fantastic price

Never used shoe shop.com before, but glad I did, well priced, faster than expected delivery, very happy to recommend and use again.

Brilliant I love my shoes great service

I received my shoes within 3 days, however one of the shoes was damaged. I rang up and was advised to send them, back which I did the same day, I received the replacement 48hours later. The best customer service I have come across in a long time. The shoes were fantastic. Thankyou Pavers

my father recently bought bout 2 pair of black shoes excilent service from the lady who served. Thank u

No problems. Very satisfied.

I wanted the shoes for going on holiday. I didn’t hear from you in time. I must admit I would have probably have sent them back. They are just “ all right” they were not exactly as I wanted. As we were going away on holiday when when they arrived, I didn’t have time. I just had so much to do, I just kept them.
Moira Deighton

I ordered a pair of slippers and waited patiently for them to arrive. After a couple of weeks, I emailed to ask when I could expect to receive them. I got 2 replies (from 2 different people) within a minute of each other. One reply said the parcel had been lost while the other said the slippers were out of stock but they had managed to source a pair for me. I then waited for another couple of weeks but heard nothing.
Finally I requested a refund as it looked unlikely that I was ever going to get the slippers. They did send the refund straight away but I suspect I wouldn't have heard any more from them if I hadn't contacted them. I will not be dealing with this company again.

Excellent service

The shoes were good, they came when they said, but I had to wait 2 weeks.

I don't think I've bought shoes in this shop that were not immediately comfortable. I do not have to break them in or anything. They've been lasting me few years so far as long as the oldest pair goes.

The type of shoe however I've been having the worst time finding since my last european pair gave out was a comfortable pair of ballerinas I could walk all day in. While many pairs there were same, stiff, hard in the back, too flat or short on toes, the BRIO30001 pair with a little ribbon and slight squared toe tip is the only pair I've seen with soft padding in all the right places while keeping the elegant (non sporty or granny) look. I'd love if there was more choice of ballerinas with this type of softer inside and comfort, as well as lightweight and not too stiff.

My order didn't arrive. I emailed customer service and received the most amazing response... a professional, polite, no quibble refund (on a Sunday of a holiday weekend!)
Excellent customer service. Gold star to Pavers and to their wonderful employees.

Small issue with part of my order immediate refund on one pair of shoes
Lovely staff on the end of the phone.
Definitely use again